Refund and Cancellation Policy

Effective Date: 9/2/2025

At Fantasy Sports Concierge, we are committed to providing high-quality commissioner and concierge services for fantasy sports leagues. Because each league requires upfront planning and customization, this policy explains how payments, refunds, cancellations, and service credits are handled.

Payments

• All payments for league packages are due upfront at the time of booking.

• Payments are processed securely through trusted third-party providers such as Stripe, LeagueSafe, and PayPal.

Cancellations Before Services Begin

• If you cancel before any work has started (such as league setup, draft scheduling, or rules consultation), you may request a refund minus a 10% processing fee.

• Refund requests must be submitted in writing to billing@fantasysportsconcierge.com.

Cancellations After Services Begin

• Once commissioner duties begin (including league setup, draft hosting preparation, or ongoing management), payments are non-refundable.

• This reflects the upfront time and resources required to customize each league.

Mid-Season Cancellations

• If you cancel during an active fantasy season, no refunds will be provided.

• Commissioner oversight is a season-long service, and resources are committed in full from the start.

Service Credits

• If unforeseen circumstances prevent us from delivering services (such as technical failure or commissioner illness), we may issue a service credit for use in a future season.

• Service credits are offered at our discretion and cannot be exchanged for cash.

Special Circumstances

• Refunds will not be issued due to dissatisfaction with league outcomes (such as trades, playoff results, or personal team performance).

• Refunds will not be granted if a participant violates our Terms and Conditions (including harassment, abusive conduct, or fraud).

Consumer Rights

• Nothing in this policy limits your legal rights under applicable consumer protection laws.

• If your local law provides additional rights, those will apply in addition to this policy.

Contact Us

For refund or cancellation requests, please contact us: info@fsconcierge.com